Contact Us
Contact Us
We're here to help.
Whether you have a question about your order, one of our products, shipping, returns, or anything else, our customer support team is happy to assist you.
Our goal is to provide clear, friendly, and timely support to ensure the best possible shopping experience.
Customer Support
Support Hours
Monday – Friday
8:00 AM – 8:00 PM
Saturday – Sunday
8:00 AM – 6:00 PM
Company Information
Lumor Limited
Flat 2304, 23/F Ho King Commercial Centre
2–16 Fa Yuen Street
Hong Kong
Company Registration Number: 80895853
Before Contacting Us
To help us assist you as quickly as possible, please include the following information in your email whenever available:
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Your full name
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Your order number
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The email address used for your purchase
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A brief description of your inquiry
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Photos or videos (if reporting a damaged or defective product)
Providing this information allows our support team to resolve your request more efficiently.
Order & Shipping Questions
If your inquiry is related to an existing order, please include your order number in the subject line of your email.
For shipping inquiries, we recommend checking your tracking information first, as many common questions can be answered through the tracking updates provided by the shipping carrier.
Returns & Refunds
If you wish to request a return or report an issue with your order, please contact us before sending any products back.
Our team will provide you with the appropriate return instructions and guide you through the process.
For complete details regarding returns and refunds, please refer to our Refund Policy.
Business & Partnership Inquiries
For business collaborations, partnership opportunities, or media inquiries, please contact us at:
Please include "Business Inquiry" in the subject line to help us direct your request to the appropriate department.
Our Commitment
At Volara, customer satisfaction is one of our highest priorities.
We strive to respond to all inquiries as quickly as possible during our business hours. While response times may occasionally be longer during weekends, holidays, or periods of high demand, every message is handled in the order it is received.
We appreciate your patience and thank you for choosing Volara.
We look forward to assisting you.
Contact us
We’d love to hear from you! If you have any questions, need assistance, or just want to say hello, feel free to reach out to us using the contact information below.