Return & Refund Policy

Your satisfaction matters to us.

If you are not fully satisfied with your purchase, we’re here to help and will do our best to make things right.

Return Window

Customers may request a return within 14 days of receiving their order.

Return Eligibility

To qualify for a return, items must be unused, in original condition, and returned in the original packaging whenever possible.

Non-Returnable Items

For hygiene and safety reasons, certain personal-use items may not be eligible for return once opened or used.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include photos of the issue so we can assist you quickly.

Refund Process

Once your return has been received and inspected, we will notify you regarding the approval status of your refund. Approved refunds are issued back to the original payment method.

Shipping Costs

Original shipping costs are non-refundable unless the issue was caused by an error on our side.

Need Assistance?

Please contact our support team at support@volara-shop.com for all return and refund inquiries.