Shipping policy

Shipping Policy

Last updated: August 17, 2026

Thank you for shopping with Volara.

Our goal is to process and deliver every order as quickly and efficiently as possible. Please read this Shipping Policy carefully before placing your order.

1. Shipping Destinations

We currently ship to customers located in:

  • Australia
  • Canada
  • New Zealand
  • United Kingdom
  • United States

If your country is not available during checkout, we are currently unable to ship to your location.

2. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Business days refer to Monday through Friday and exclude public holidays.

During periods of increased demand, promotional campaigns, or holidays, processing times may occasionally be longer.

3. Delivery Time

Estimated delivery time is generally:

4–8 business days

Delivery estimates begin once an order has been dispatched.

Please note that delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on your location, local carrier operations, customs procedures (where applicable), weather conditions, or other circumstances beyond our control.

4. Shipping Method

Orders are shipped using Standard Tracked Shipping through our international logistics partners and local delivery carriers.

Depending on the destination and logistics route, the final delivery may be completed by a local postal service or courier partner.

Tracking information is provided where available and will be sent to the customer by email after the order has been dispatched.

5. Shipping Costs

We are pleased to offer free standard shipping on all orders.

No additional shipping charges will be added during checkout unless otherwise clearly stated.

6. Order Confirmation

After placing your order, you will receive an order confirmation email.

Once your order has been shipped, a shipping confirmation email containing tracking information (where available) will be sent to the email address provided during checkout.

If you do not receive these emails, please check your spam or junk folder before contacting customer support.

7. Tracking Your Order

Most orders include shipment tracking.

Tracking information may require up to 48 hours after dispatch before updates become visible on the carrier's website.

If your tracking has not updated after several days, this does not necessarily indicate that your shipment has been lost.

8. Delivery Delays

While we strive to meet our estimated delivery times, delays may occasionally occur due to circumstances outside our reasonable control.

Examples include:

  • Carrier delays;
  • Weather conditions;
  • Customs inspections;
  • Transportation disruptions;
  • Public holidays;
  • High shipping volumes;
  • Natural disasters;
  • Government actions;
  • Technical issues affecting logistics providers.

We appreciate your patience should such delays occur.

9. Customs, Duties and Taxes

For orders shipped to our currently supported countries, customers are generally not expected to pay additional customs duties or import charges at delivery.

However, customs authorities retain the right to inspect shipments and apply charges where required by local law.

Any unexpected government-imposed charges that are outside our control remain the responsibility of the customer.

10. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is complete and accurate before submitting an order.

If an incorrect address is provided and the order has already been processed or shipped, we may be unable to modify the delivery information.

If a shipment is returned due to incorrect or incomplete address information provided by the customer, additional shipping costs may apply before reshipment.

11. Failed Deliveries

If delivery cannot be completed because:

  • The customer refuses delivery;
  • The shipment remains unclaimed;
  • An incorrect shipping address was provided;
  • Delivery cannot be completed due to customer-related circumstances.

We reserve the right, where permitted by applicable law, to deduct reasonable shipping, return shipping, customs handling (where applicable), carrier, and handling costs actually incurred before issuing any applicable refund.

12. Lost Packages

If you believe your package has been lost during transit, please contact our support team.

We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

Customers may be asked to provide additional information during the investigation process.

13. Damaged Deliveries

If your package arrives visibly damaged, we recommend:

  • Taking photographs of the package before opening it;
  • Taking photographs of the product;
  • Contacting our support team as soon as reasonably possible.

This helps us resolve shipping-related claims more efficiently.

14. Multiple Shipments

Depending on product availability, warehouse locations, or logistics requirements, orders containing multiple items may occasionally be shipped in separate packages.

If this occurs, each shipment will have its own tracking information where available.

15. Delivery Responsibility

Risk of loss transfers to the customer upon successful delivery to the shipping address provided during checkout, except where mandatory consumer protection laws provide otherwise.

16. Force Majeure

We shall not be responsible for delays or failure to deliver resulting from events beyond our reasonable control, including but not limited to:

  • Natural disasters;
  • Pandemics;
  • Government restrictions;
  • Transportation disruptions;
  • Labor disputes;
  • Customs inspections;
  • Power outages;
  • Internet failures;
  • Supplier interruptions.

17. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Lumor Limited

Flat 2304, 23/F Ho King Commercial Centre
2–16 Fa Yuen Street
Hong Kong

Email: support@volara-shop.com

Support Hours:

Monday – Friday: 8:00 AM – 8:00 PM
Saturday – Sunday: 8:00 AM – 6:00 PM