Privacy Policy
Privacy Policy
Last updated: July 23, 2026
At Volara, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Lumor Limited ("Company", "we", "our", or "us") collects, uses, stores, and shares your personal information when you visit or make a purchase through www.volara-shop.com (the "Website").
By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.
1. Company Information
Lumor Limited
Flat 2304, 23/F Ho King Commercial Centre
2–16 Fa Yuen Street
Hong Kong
Company Registration Number: 80895853
Email: support@volara-shop.com
Customer Support Hours:
Monday – Friday: 8:00 AM – 8:00 PM
Saturday – Sunday: 8:00 AM – 6:00 PM
2. Information We Collect
We collect information necessary to provide our products and services efficiently and securely.
Information You Provide
When placing an order, contacting us, or subscribing to our newsletter, we may collect:
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Full name
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Billing address
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Shipping address
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Email address
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Telephone number (if voluntarily provided)
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Order details
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Payment method information
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Customer support communications
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Newsletter preferences
Payment card information is processed securely by our payment providers. We do not store your complete payment card information on our servers.
Information Collected Automatically
When you browse our Website, certain information may automatically be collected, including:
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IP address
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Browser type
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Device information
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Operating system
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Language preferences
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Time zone
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Referral URL
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Website usage
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Pages visited
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Session duration
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Clickstream information
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Cookies and similar technologies
3. How We Use Your Information
We use your information to:
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Process and fulfill your orders
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Deliver purchased products
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Verify transactions
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Prevent fraud and unauthorized transactions
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Process payments
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Communicate regarding your order
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Respond to customer inquiries
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Improve our products and services
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Personalize your shopping experience
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Send marketing communications (only where permitted)
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Comply with legal obligations
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Protect our legal rights and business interests
4. Legal Basis for Processing
Where applicable, we process personal information based on one or more of the following legal grounds:
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Performance of a contract
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Compliance with legal obligations
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Legitimate business interests
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Your consent
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Protection against fraud and abuse
5. Payment Processing
To complete your purchases securely, payment information may be processed by trusted third-party payment providers.
Depending on the payment method selected, these providers may include:
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Visa
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Mastercard
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American Express
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PayPal
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Apple Pay
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Google Pay
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Shop Pay
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Klarna
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Other authorized payment processors
These providers process payment information according to their own privacy policies and applicable security standards.
6. Fraud Prevention
To protect both our customers and our business, we may use automated fraud detection systems and verification services.
Transactions may be reviewed for unusual activity, identity verification, chargeback prevention, abuse prevention, and payment security.
Where necessary, additional verification may be requested before an order is approved.
7. Marketing Communications
If you subscribe to our newsletter or otherwise consent to receiving marketing communications, we may send:
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Promotions
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Product launches
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Discounts
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Store updates
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Educational content
You may unsubscribe at any time by clicking the unsubscribe link contained in our emails.
8. Cookies and Similar Technologies
Our Website uses cookies and similar technologies to improve functionality, security, analytics, and marketing performance.
These technologies may:
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Remember your shopping cart
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Keep you signed into secure sessions
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Improve Website performance
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Measure advertising effectiveness
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Personalize your shopping experience
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Analyze Website traffic
We display a cookie consent banner where required by applicable law.
9. Analytics and Advertising Technologies
We use trusted third-party services to understand how visitors interact with our Website and to improve our marketing efforts.
These services may include:
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Shopify
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Meta Pixel
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TikTok Pixel
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Klaviyo
These providers may collect information such as browser activity, interactions with our Website, purchases, and advertising engagement.
10. Sharing Personal Information
We do not sell your personal information.
We may share information only when necessary with trusted service providers, including:
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Payment processors
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Shipping carriers
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Logistics providers
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Shopify
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Customer support platforms
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Marketing service providers
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Fraud prevention providers
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Legal authorities where required by law
All service providers are expected to protect your information appropriately.
11. International Data Transfers
Because our business operates internationally, your information may be transferred to and processed in countries other than your country of residence.
Where applicable, we take appropriate safeguards designed to protect personal information during international transfers.
12. Data Retention
We retain personal information only for as long as necessary to:
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Complete your orders
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Provide customer support
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Meet legal and accounting obligations
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Resolve disputes
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Prevent fraud
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Enforce our agreements
When information is no longer required, it is securely deleted or anonymized where reasonably practicable.
13. Data Security
We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
Although no online system can guarantee absolute security, we continuously work to maintain appropriate security measures.
14. Your Privacy Rights
Depending on your jurisdiction, you may have rights including:
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Access your personal information
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Correct inaccurate information
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Request deletion of personal information
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Restrict processing
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Object to certain processing
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Withdraw consent
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Request data portability
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Lodge a complaint with a competent authority where applicable
To exercise your rights, please contact us at:
15. Children's Privacy
Our Website is intended for a general audience.
We do not knowingly collect personal information from children in violation of applicable law. If we become aware that personal information has been collected improperly, we will take reasonable steps to delete it.
Parents or guardians who believe their child has provided personal information may contact us at any time.
16. Third-Party Websites
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices, policies, or content of external websites. We encourage users to review the privacy policies of any third-party services they visit.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, legal requirements, or operational practices.
The updated version will be posted on this page together with the revised "Last updated" date.
Continued use of the Website following any update constitutes acceptance of the revised Privacy Policy.
18. Contact Us
If you have any questions regarding this Privacy Policy or the way your personal information is processed, please contact us:
Lumor Limited
Flat 2304, 23/F Ho King Commercial Centre
2–16 Fa Yuen Street
Hong Kong
Email: support@volara-shop.com
Support Hours:
Monday – Friday: 8:00 AM – 8:00 PM
Saturday – Sunday: 8:00 AM – 6:00 PM