Terms of Service

Terms of Service

Last updated: July 23, 2026

Welcome to Volara. These Terms of Service ("Terms") govern your access to and use of www.volara-shop.com (the "Website"), including any purchases made through the Website.

This Website is operated by Lumor Limited. Throughout these Terms, the words "we," "our," "us," and "Company" refer to Lumor Limited.

By accessing our Website or purchasing from us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website.

1. Company Information

Lumor Limited

Flat 2304, 23/F Ho King Commercial Centre

2–16 Fa Yuen Street

Hong Kong

Company Registration Number: 80895853

Email: support@volara-shop.com

Customer Support Hours:

Monday – Friday: 8:00 AM – 8:00 PM

Saturday – Sunday: 8:00 AM – 6:00 PM

2. Eligibility

By using this Website, you represent that you have the legal capacity to enter into binding agreements under the laws applicable to your jurisdiction.

If you are under the age required to enter into legally binding contracts in your jurisdiction, you may only use this Website with the involvement and supervision of a parent or legal guardian.

3. Products

We offer carefully selected jewelry and lifestyle accessories through our Website.

We make every reasonable effort to accurately display product descriptions, specifications, materials, colors, dimensions and images. However, slight differences may occur due to monitor settings, photography, lighting conditions, manufacturing processes or natural material variations.

Minor differences in color, finish or appearance are not considered manufacturing defects.

Jewelry should be handled with reasonable care. Normal wear, scratches, tarnishing, discoloration caused by perfumes, lotions, cosmetics, water exposure, chemicals or improper storage are considered normal characteristics of jewelry and do not constitute manufacturing defects.

Product availability may change without notice, and we reserve the right to discontinue products at any time.

4. Pricing

All prices displayed on the Website are shown in the applicable currency selected by the customer.

We reserve the right to modify prices, discounts, promotions, shipping charges and product availability at any time without prior notice.

Obvious pricing errors may be corrected even after an order has been placed. In such cases, customers will be contacted before any order is processed.

5. Orders

Submitting an order does not automatically create a binding sales contract.

We reserve the right to:

  • Decline any order;
  • Limit purchase quantities;
  • Cancel duplicate or suspicious orders;
  • Refuse orders that appear fraudulent;
  • Request additional identity or payment verification before processing.

If an order cannot be fulfilled after payment has been received, the customer will receive a full refund for the unavailable item(s).

6. Payment

We accept secure payment methods including, but not limited to:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Klarna
  • Other supported payment providers displayed during checkout

Payments are processed through secure third-party payment providers. We do not store complete payment card details on our servers.

7. Shipping

Shipping times, processing times and delivery estimates are provided in our Shipping Policy.

Delivery dates are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Customs authorities;
  • Weather conditions;
  • Transportation disruptions;
  • Carrier delays;
  • Public holidays;
  • Force majeure events;
  • Incorrect shipping information supplied by the customer.

Ownership and risk of loss transfer to the customer upon delivery to the shipping address provided during checkout, unless otherwise required by applicable law.

8. Returns and Refunds

Our Returns and Refund Policy forms part of these Terms.

Customers are responsible for reviewing the Refund Policy before placing an order.

Certain products, including personalized, engraved or custom-made jewelry, cannot be returned except where required by applicable law or where the product is defective.

9. Customer Responsibilities

Customers agree to:

  • Provide accurate information;
  • Maintain current shipping details;
  • Use the Website lawfully;
  • Refrain from fraudulent activity;
  • Avoid interfering with Website security or functionality;
  • Not misuse promotions, discount codes or refund procedures.

10. Refused Deliveries and Undeliverable Orders

If an order is refused, unclaimed, returned due to an incorrect shipping address provided by the customer, or otherwise cannot be delivered because of customer-related circumstances, we reserve the right to deduct any shipping, return shipping, customs handling (where applicable), payment processing and administrative costs incurred before issuing any applicable refund.

If the returned package is lost by the carrier during return transit, any refund will be subject to the outcome of the carrier's investigation.

11. Intellectual Property

All Website content, including but not limited to:

  • Logos;
  • Trademarks;
  • Product names;
  • Text;
  • Graphics;
  • Videos;
  • Photographs;
  • Icons;
  • Layouts;
  • Designs;
  • Software;
  • Source code;

is owned by or licensed to Lumor Limited and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified or used commercially without our prior written consent.

12. User Content

If customers submit reviews, comments, photographs, testimonials or other content, they grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, publish and display such content for marketing and business purposes, unless otherwise prohibited by law.

Customers remain responsible for ensuring that submitted content does not infringe third-party rights.

13. Promotions

Discounts, promotional offers, coupon codes and special campaigns:

  • Cannot be exchanged for cash;
  • May not be combined unless expressly stated;
  • May expire without notice;
  • May be withdrawn at our discretion.

We reserve the right to cancel promotions in cases of abuse or technical errors.

14. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Website and all products are provided on an "as available" and "as is" basis.

Except where prohibited by law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose and non-infringement.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded.

15. Limitation of Liability

To the fullest extent permitted by law, Lumor Limited shall not be liable for:

  • Indirect damages;
  • Incidental damages;
  • Consequential damages;
  • Loss of profits;
  • Loss of revenue;
  • Loss of data;
  • Business interruption;
  • Delays beyond our reasonable control.

Our total liability arising from any order shall not exceed the purchase price actually paid for the relevant product, except where prohibited by applicable law.

16. Force Majeure

We shall not be liable for delays or failure to perform obligations resulting from events beyond our reasonable control, including but not limited to:

  • Natural disasters;
  • Pandemics;
  • Government actions;
  • Strikes;
  • Transportation disruptions;
  • Internet outages;
  • Power failures;
  • Supplier interruptions.

17. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how personal information is collected, processed and protected.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Hong Kong, except where mandatory consumer protection laws of the customer's country of residence apply.

Nothing in these Terms limits any mandatory statutory rights available to consumers under applicable law.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy and any policies expressly incorporated by reference, constitute the entire agreement between the customer and Lumor Limited regarding use of the Website and purchases made through it.

21. Changes to These Terms

We reserve the right to update these Terms at any time.

Any changes become effective immediately upon publication on this Website.

Continued use of the Website following such changes constitutes acceptance of the revised Terms.

22. Contact Information

For questions regarding these Terms of Service, please contact:

Lumor Limited

Flat 2304, 23/F Ho King Commercial Centre

2–16 Fa Yuen Street

Hong Kong

Email: support@volara-shop.com

Customer Support Hours:

Monday – Friday: 8:00 AM – 8:00 PM

Saturday – Sunday: 8:00 AM – 6:00 PM